Terms of Services

Human Nature is a platform for online shopping under ASCENT TRADE LIMITED, hereinafter referred to as “We”. The person to whom we provide services or deliver the goods and the person who is required to pay for the goods we deliver, hereinafter referred to as “You”. “This Website” means the website of Human Nature http://www.humannature.organic

Please read these terms carefully before using this website. By using this website or any part thereof, you agree to be bounded by the following terms and conditions. We may update this posting from time to time to amend these terms and conditions. The revised terms will take effect from the posting date.


1 Registration

1.1 You must first register with us when using the service or making an order. By registering, you declare that you have the legal responsibility for actions taken, including but not limited to purchase, exchange and refund.

1.2 You must provide accurate, complete and up-to-date registration information.

1.3 You must ensure that your personal username and password are properly maintained. Upon registration, you authorize us to assume that only you or someone authorized by you will use your username and password to access this website.

1.4 If there is any change to the information you have registered, you must notify us immediately to ensure that we can contact you effectively.


2 Order

2.1 When you place an order, the price of the product is based on the date indicated on this website. No fee will be deducted in any circumstances once the order is placed (i.e. sales campaign)

2.2 The prices of all products on this website are calculated in Hong Kong dollars.

2.3 Cancellation of the action of purchasing is not applicable to this website.

2.4 We reserve the right, at our sole discretion, not to accept your orders for any reason, including but not limited to (a) the goods you ordered do not have sufficient inventory. (b) Failure to arrange delivery for your area. (c) The price indicated on one or more of the items ordered by you is in error due to a human error or a computer error or incorrect pricing information provided by the supplier.

2.5 Once we receive your order, we will confirm your order by a confirmation email, however, the email is not a proof of confirmation of delivery.

2.6 The inventory supply of the goods is for reference only and should not be relied upon as a definitive statement as to whether or not the goods you intend to purchase are in stock.

2.7 We use third party payment services for online transactions. When you make an order, you agree and accept that, subject to its terms and conditions, your credit card details will be collected, processed and retained by us and the payment service provider. You agree and accept that you will be solely responsible for any losses incurred by you in the conduct of your credit card transactions, and we shall not be liable for any loss in whole or in part under any circumstances.

2.8 When the product you have purchased has been delivered to you, you will become the owner of the product. When the product has been delivered to you, you are solely responsible for the risk of holding the product and we will not be liable for the loss or damage of the product.

2.9 A refund will be arranged only in circumstance of the inability in goods provision.

2.10 If your order is cancelled, a notification email will be sent to your contact email address and will deposit the refund (any amount deducted from your credit card) into your payment account within thirty (30) days from the date of receipt of the notification email.


3 Delivery Service

3.1We will deliver your ordered goods through our logistic department staff to the shipping address provided by you. Upon the receipt of the merchandise, you agree to present a photo ID for identification. Goods are deemed to be received by you when the goods are delivered to the shipping address provided by your registered account. If you fail to receive the merchandise for any reason, you agree and accept that there is risk for us to charge you an additional fee for the same order or cancel your order.

3.2 The delivery service will be postponed when the gale signal hangs, the red or black rainstorm warning is in effect or if we determine that the delivery is unsafe.

3.3 Unless otherwise specified, a delivery fee of HK$50 will be imposed for each shipment. We currently offer free shipping for orders over HK$500 (only for a single delivery location).

3.4 Free shipping is only available for shipping addresses in Hong Kong.

3.5 Delivery time may be affected by inventory conditions.


4 General

4.1 You agree, assure and promise do not distribute or transmit any computer viruses, worms, Trojan horses program that are harmful, intrusive, and may intend to harm any hardware, software, device operation monitor on our website.

4.2 We reserve the right, in our sole discretion, to deny access to this website, and refuse to provide our services to users who violate these terms and conditions without further notice.

4.3 We may assign such terms and conditions or appoint any third party, including the Group Company, to provide services to you on our behalf or to fulfill any of our obligations under these Terms and Conditions.

4.4 We reserve the right to modify the content of this website (including the services we provide) and these terms and conditions at any time without notice. If these terms and conditions are changed, they will be posted on this website, and you accept the revised terms and conditions of use by continuing to use this website after any such changes.

4.5 These Terms and Conditions are governed by the laws in force in Hong Kong. You agree to be subject to the exclusive jurisdiction of the Hong Kong courts.


5 Liability

5.1 You agree, assure and promise that you will not use this website for any fraudulent or illegal purposes.

5.2 You agree, assure and promise that you will not hinder or interfere with the operation of this website or the servers or networks used on this website; or violate any rules, procedures, policies or regulations of the relevant network.

5.3 You agree, assure and promise that you will not reproduce, sell, and resell our merchandise.

5.4 You agree, assure and promise that you will not construct or reproduce any part of this website without our prior written consent.

5.5 You agree, assure and promise you will not create a database in an organized way to download and store content, user content or any content of this website.

5.6 You understand this website is not obligated to screen web content in advance, however, this website has the right to remove any content provided on this website. Without prejudice to the above rights, this website reserves the right to delete content that it believes violates the terms and conditions or that it believes to be otherwise defective.


6 Promotion Code and Coupon Terms and Conditions

6.1 The terms and conditions of the promotional code or coupon is subject to the promotion.

6.2 Coupons are neither refundable nor redeemable for cash. Any remaining unused amounts will be void.

6.3 We reserve the right to terminate or change the above promotions. In case of any dispute, we will remain to have the final decision.


7 Disclaimer and Limitation of Liability

7.1 You agree that no data transmission over the Internet is guaranteed to be completely secure. Although we are committed to protecting the website, we cannot guarantee the security of the information you provide to us. You hold your own risk for any information shared with our website.

7.2 Certain links (including hyperlinks) on this website will direct you to other website. The link is provided solely for your convenience, and the inclusion of any link does not imply our support or endorsement of the linked website. We are not responsible for the content of the linked website.

7.3 We are not responsible for any indirect or direct damages, losses or expenses that you may suffer as a result of relying on, or using the materials on this website.

7.4 We do not promise or assure the access to this website (including the use of mobile applications or software) or any part thereof will be unobstructed, reliable or error free.


8 Intellectual Property Rights

8.1 We attach great importance to privacy issues. Our privacy policy covers any information we use from you. By using our services, you consent to the collection, storage and use of your information in accordance with our Privacy Policy. Your confirmation and consent are subject to our Privacy Policy Terms.

8.2 All intellectual property rights in the content, user content, design, text, images and other materials on our website, and their selection or arrangement are owned, controlled or licensed by us. Any authorized use without prior written approval is strictly prohibited.

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